7win7 Privacy Policy — Your Data, Your Rights

1 About This Policy

This Privacy Policy ("Policy") describes how 7win7 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who access or use the 7win7 website at https://7win7.io and all associated services, including sports betting, live casino, slots, account management, and promotional features.

By registering an account on 7win7, making a deposit, or continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy forms part of the wider legal framework governing your relationship with 7win7, alongside our Terms & Conditions and Responsible Gaming policy. In the event of any conflict between this Policy and another document, this Policy governs all matters relating to personal data.

2 Data We Collect

7win7 collects personal data in several ways: directly from you when you register or interact with the platform, automatically through your use of the website, and from third-party service providers where permitted. The categories of data we collect include:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify that you are aged 21 or above)
• Residential address in Bangladesh (street, city, district, postcode)
• Mobile phone number (used for account verification and support communication)
• Email address (used for account notifications and transactional communications)
• National ID card number, passport number, or birth certificate reference (for KYC verification)

2.2 Financial & Transaction Data

• bKash, Nagad, Rocket, Upay, or bank account details submitted for deposit and withdrawal processing
• Transaction history including deposit amounts in BDT, withdrawal requests, and bet settlement records
• Source of funds documentation where required under our Anti-Money Laundering procedures

2.3 Technical & Usage Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, browser type and version
• Session timestamps, pages visited, features used, and time spent on specific game categories
• Referring URL and exit URL data
• Login history, failed login attempts, and security event logs

2.4 Communications Data

• The content of messages sent to our support team via email or live chat
• Records of dispute resolution communications
• Feedback, survey responses, and promotional communication preferences

3 How We Use Your Data

The personal data 7win7 collects is used exclusively for the purposes described in this Policy. We do not use your data for purposes that are incompatible with those listed below without first obtaining your explicit consent.

4 Legal Basis for Processing

7win7 processes your personal data on the following legal bases depending on the specific purpose and context:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to when registering your account. This covers account management, payment processing, and game service delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including Anti-Money Laundering obligations, age verification requirements, and financial record-keeping mandates.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, and service improvement where these interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit opt-in consent, such as receiving promotional communications about 7win7 bonuses, new game launches, and seasonal offers. You may withdraw this consent at any time.

5 Cookies & Tracking Technologies

The 7win7 website uses cookies and similar tracking technologies to maintain session state, prevent fraud, and understand how players use the platform. Cookies are small text files stored on your device by your web browser.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function correctly — including session management, login state persistence, and security token validation. These cannot be disabled without breaking core functionality.
• Analytics Cookies: Used to collect anonymised data about how players navigate and interact with the 7win7 platform, enabling us to improve usability, identify errors, and optimise game loading performance.
• Preference Cookies: Store your settings such as language preference, display options, and notification preferences across sessions.
• Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity, and suspicious account access patterns.

5.2 Managing Cookies

You may configure your browser settings to refuse all cookies, delete existing cookies, or be alerted before a cookie is stored. Please note that disabling essential cookies will impair your ability to log in and use core platform features. Instructions for managing cookies vary by browser — refer to your browser's help documentation for specific guidance.

6 Sharing Your Data

7win7 does not sell your personal data. We share personal data only in the limited, specific circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Payment Processors: We share transactional data with bKash, Nagad, Rocket, Upay, and other payment partners for the sole purpose of processing your deposit and withdrawal instructions in BDT. These partners operate under their own privacy policies and are bound by contractual data protection obligations.
• KYC & Identity Verification Providers: Identity documents and verification data are shared with contracted KYC service providers to complete the identity verification process required before withdrawals are processed.
• Game Studios & Content Providers: Technical session data (not financial data) is shared with game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi as required to deliver and audit their game content on the 7win7 platform.
• Legal & Regulatory Authorities: We may be required by applicable law to disclose personal data to law enforcement bodies, financial intelligence units, or other government authorities. In such cases, we comply with our legal obligations while taking all reasonable steps to protect your rights.
• Fraud Prevention Networks: Where permitted and necessary, we may share data with industry fraud prevention services to identify and stop fraudulent or illegal activity on the platform.

All third parties with whom 7win7 shares personal data are required to handle that data in compliance with applicable data protection standards and to use it exclusively for the specific purpose for which it was shared.

7 International Data Transfers

Some of the third-party service providers engaged by 7win7 — including certain game studios and technical infrastructure providers — may process personal data outside of Bangladesh. Where such transfers occur, 7win7 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.

These safeguards include contractual data processing agreements with receiving parties, technical and organisational security measures, and where applicable, adherence to internationally recognised data protection frameworks. We do not transfer your personal data to countries or organisations that cannot guarantee an adequate level of protection.

8 Data Retention

7win7 retains personal data for as long as your account remains active and for a defined period thereafter, as required by applicable legal, regulatory, and operational obligations. Our general retention guidelines are as follows:

• Account & Identity Data: Retained for the lifetime of your active account plus a minimum of 5 years following account closure, in compliance with financial record-keeping requirements.
• Transaction & Financial Records: Retained for a minimum of 5 years from the date of each transaction, as required under Anti-Money Laundering regulations.
• KYC Documents: Retained for a minimum of 5 years following the completion of the verification process or account closure, whichever is later.
• Technical & Usage Logs: Retained for up to 24 months on a rolling basis, after which they are automatically deleted or anonymised.
• Communications Data: Support tickets and dispute correspondence are retained for up to 3 years from the date the communication was closed.
• Marketing Consent Records: Retained until you withdraw consent, plus a short additional period for audit purposes.

When data is no longer required, 7win7 securely deletes or irreversibly anonymises it in accordance with our data lifecycle management procedures, ensuring it cannot be reconstructed or attributed to any individual.

9 Your Rights

As a player whose personal data is processed by 7win7, you hold the following rights in relation to that data. To exercise any of these rights, contact our support team — details in Section 14.

• Right of Access: You may request a copy of all personal data 7win7 holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to Rectification: You may request that we correct any personal data we hold about you that is inaccurate or incomplete. Minor details such as contact numbers can be updated directly from your account settings.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to overriding legal retention obligations — for example, we may not be able to delete financial transaction records during the mandatory retention period.
• Right to Restrict Processing: You may request that we temporarily restrict the processing of your personal data while a dispute about its accuracy is being resolved, or pending a legitimate interest assessment.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our demonstrating compelling grounds for continued processing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

10 Children & Minors

The 7win7 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that an account has been registered or operated by an underage individual, we will immediately suspend the account, void any activity recorded on it, and securely delete the associated personal data.

If you have reason to believe that an underage person has registered on the 7win7 platform, please contact our support team immediately. We take underage gambling extremely seriously and cooperate fully with parents, guardians, and relevant authorities to address any such instances.

11 Security Measures

7win7 implements a multi-layered security architecture to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our technical and organisational security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 7win7 servers
• AES-256 encryption for sensitive data fields stored in our databases, including identity documents and payment details
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need can access personal data
• Multi-factor authentication requirements for all administrative access to production systems
• Automated intrusion detection and prevention systems monitoring for anomalous activity on a continuous basis
• Regular penetration testing and vulnerability assessments conducted by independent security professionals
• Comprehensive staff training on data protection obligations and secure data handling procedures
• Incident response procedures with defined escalation paths and player notification protocols in the event of a confirmed breach

While 7win7 takes all reasonable and appropriate measures to protect your personal data, no system connected to the internet can be guaranteed to be completely secure. You play an important role in keeping your data safe by using a strong, unique password for your 7win7 account, never sharing your credentials, and promptly reporting any suspected unauthorised access to our support team.

12 Third-Party Services

The 7win7 platform integrates with third-party services to deliver a complete betting and casino experience. These include game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners), and operational tools used internally for platform monitoring and analytics.

Each of these third-party providers operates under their own terms of service and privacy policies. 7win7 conducts due diligence on all service providers prior to engagement and requires them to meet minimum data protection standards through contractual obligations. However, 7win7 is not responsible for the independent data practices of third-party providers beyond the scope of data shared with them in connection with 7win7 service delivery.

This website does not contain links to external websites. If you navigate to any third-party platform independently, we encourage you to review that platform's privacy policy directly.

13 Policy Updates

7win7 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data practices, platform services, applicable law, or regulatory guidance. The revised Policy will be published on this page with an updated effective date at the top.

Where changes are material — meaning they significantly affect how we collect or use your personal data — we will endeavour to notify registered players via their registered email address or in-platform notification at least 7 days before the changes take effect. For non-material updates such as formatting corrections or clarifications, we may update the Policy without a separate notification.

Your continued use of the 7win7 platform after an updated Privacy Policy has been published constitutes your acceptance of that updated Policy. If you do not agree with a material change, you should cease using the platform and contact our support team to arrange account closure.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7win7 handles your personal data, please contact our Data Protection team. All privacy-related enquiries are handled with priority.

Support contact (plain text only): [email protected]

Our support team operates 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26). Responses to data rights requests are provided within a reasonable timeframe and always within any legally mandated response window. Please include "Privacy Request" in the subject line of your message to ensure prompt routing to the appropriate team.

For questions about your account, responsible gaming tools, deposit limits, or self-exclusion, please also refer to the FAQ and Responsible Gaming pages.